Privacy Policy

Introduction

At Exemplar Web Services, we take your privacy seriously. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you engage with our services. We are committed to maintaining the confidentiality and security of your data in compliance with the Australian Privacy Principles contained in the Privacy Act 1988.

Information We Collect

We may collect the following types of personal information:

• Contact details (name, email address, phone number, business address)

• Business information (ABN, business name, industry)

• Service preferences and requirements

• Technical information related to your cloud infrastructure needs

• Communications between you and our team

How We Use Your Information

We use your personal information to:

• Provide and improve our cloud services

• Communicate with you about your service needs

• Send relevant information about our services or industry updates

• Process payments and maintain accounts

• Comply with legal and regulatory obligations

• Analyze and improve our business operations

Data Storage and Security

Australian Data Residency

All data we collect is stored exclusively within Australian territory. We utilise Australian-based AWS data centres to ensure your information remains within Australia's borders and subject to Australian privacy laws and protections.

Data Security

We implement reasonable technical, administrative, and physical safeguards to protect your personal information from unauthorised access, use, or disclosure. These measures include:

• Encryption of sensitive data

• Secure access controls

• Regular security assessments

• Employee training on privacy practices

• Secure backup procedures

Third-Party Sharing

Our Commitment

We do not share your personal information with third parties without your explicit consent, except in the following limited circumstances:

• When required by law or valid legal process

• To protect our rights, privacy, safety, or property

• In the event of a business transfer or merger (with appropriate safeguards)

Service Providers

When we engage trusted service providers to support our operations, we:

• Only provide the information necessary for them to perform their specific functions

• Ensure they are contractually obligated to maintain the confidentiality and security of your data

• Verify they maintain appropriate data handling practices

Network Partners

As mentioned on our website, we maintain a network of service providers for complementary services. If you request services outside our expertise:

• We will only share your information with these partners with your explicit consent

• We will inform you exactly what information will be shared

• You may opt out of this sharing at any time

Your Rights

You have the right to:

• Access the personal information we hold about you

• Request correction of inaccurate information

• Withdraw consent for specific data processing activities

• Request deletion of your information (subject to legal requirements)

• Lodge a complaint if you believe your privacy rights have been violated

Cookies and Tracking

Our website uses cookies and similar technologies to enhance your browsing experience and analyse site usage. You can manage cookie preferences through your browser settings.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Significant changes will be communicated through our website or direct communication.

Contact Us

If you have questions or concerns about our Privacy Policy or data practices, please contact us at:

Privacy Officer

Exemplar Web Services

Email: support@exemplarwebservices.com.au